Refund policy

Lash Empire Pro Supplies does not offer any refunds or exchanges for change of mind or incorrect purchases.

If an item is received with a manufacturing default we will allow an exchange or a refund.

For refunds and exchanges you must return the original item back to us within 7 working days with the original packaging and in new condition.

The contents and quantity of the product must be as originally sold.

All returned goods must be properly packed and sent by tracked delivery.

If products received were damaged due to postal services, this will be taken up with the courier company before refunds or exchanges are made.

To start a refund, you can contact us at lashempireprosupplies@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at lashempireprosupplies@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lashempireprosupplies@gmail.com.

Once an order has been dispatched; return postage will only be refunded if the products are deemed to be faulty.

Refunds for returned goods will be made as soon as possible and within 7 days of us receiving the item(s) back.

 

For any queries or concerns - you can contact us via email - lashempireprosupplies@gmail.com